HeyDrew Website & Application Terms of Service
These Terms apply to all visitors, users, and account holders, regardless of whether you have purchased any HeyDrew service. If you have purchased a HeyDrew service, your engagement is also governed by our Engagement Terms of Service, available at www.heydrew.com/legal/engagement-terms. In the event of a conflict between these Terms and the Engagement Terms of Service regarding your purchased services, the Engagement Terms of Service control.
These Terms should be read together with our Privacy Policy at www.heydrew.com/legal/privacy-policy, our Cookie & Tracking Policy at www.heydrew.com/legal/cookie-policy, and any other policies referenced herein.
1. Eligibility & Account Creation
Eligibility. You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use HeyDrew’s website or application. If you are accessing or using our platform on behalf of a business or entity, you represent that you are authorized to bind that entity to these Terms. By accessing or using our platform, you represent that you meet these requirements.
Account creation. Some features of HeyDrew’s platform require you to create an account. When creating an account, you agree to provide accurate, complete, and current information and to keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify HeyDrew immediately at [contact email] if you become aware of any unauthorized access to or use of your account. HeyDrew is not responsible for any loss or damage resulting from your failure to maintain account security.
Access tiers. HeyDrew may make certain features of its platform available to account holders without paid enrollment. Other features and services may require a paid subscription or engagement. The features available in your account will reflect your current enrollment status.
Account integrity. You may create only one account per individual or entity. HeyDrew reserves the right to suspend or terminate accounts that violate these Terms, contain inaccurate or misleading information, or are used in a manner inconsistent with HeyDrew’s policies.
2. Permitted Use & License
Subject to your compliance with these Terms, HeyDrew grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and use our website and application for your lawful purposes. This license does not transfer any ownership interest in HeyDrew’s platform, content, or intellectual property to you.
Your use of HeyDrew’s platform is subject to the following conditions: you may use the platform only for its intended purposes; you may not use it for any commercial purpose other than managing your own tax and accounting matters or evaluating HeyDrew’s services for your potential use; and your access is limited to the features and services available under your current account status.
This license is automatically revoked upon termination of your account or any violation of these Terms.
3. Prohibited Uses
You agree not to use HeyDrew’s website, application, or platform in any of the following ways:
- Violating any applicable federal, state, or local law, regulation, or professional standard;
- Engaging in, facilitating, or advancing any fraudulent, deceptive, or illegal activity;
- Reproducing, copying, modifying, distributing, selling, sublicensing, reverse engineering, decompiling, or creating derivative works based on any HeyDrew content, software, or materials without HeyDrew’s prior written consent;
- Scraping, harvesting, or systematically extracting data or content from HeyDrew’s platform using any automated or manual means;
- Introducing viruses, malware, ransomware, or other harmful or disruptive code into HeyDrew’s systems or platform;
- Attempting to gain unauthorized access to any part of HeyDrew’s platform, systems, accounts, or data;
- Interfering with or disrupting HeyDrew’s platform operations or the experience of other users;
- Impersonating any person or entity, or misrepresenting your identity, affiliation, or authority;
- Using HeyDrew’s platform to send unsolicited communications, spam, or bulk messages of any kind;
- Sharing your account credentials with any third party or allowing any third party to access your account;
- Using HeyDrew’s platform or content for any purpose that infringes any third party’s intellectual property, privacy, or other rights;
- Engaging in any conduct that could damage, disparage, or interfere with HeyDrew’s operations, reputation, or business relationships; or
- Circumventing or attempting to circumvent any security, access control, or authentication feature of HeyDrew’s platform.
HeyDrew reserves the right to investigate suspected violations and take appropriate action, including suspending or terminating access, removing content, and, where required or appropriate, reporting activity to applicable authorities.
4. User-Generated Content
HeyDrew’s platform may now or in the future allow users to submit, post, or share content — including reviews, comments, feedback, questions, and other materials (collectively, “User Content”). This section governs your rights and responsibilities regarding any User Content you submit.
License to HeyDrew. By submitting User Content, you grant HeyDrew a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display your User Content in connection with operating and promoting HeyDrew’s platform and services. This includes the right to use reviews, testimonials, and feedback in marketing materials as described in our Engagement Terms of Service.
Your responsibility for User Content. You are solely responsible for any User Content you submit. By submitting User Content, you represent and warrant that: you own or have the necessary rights to submit it; it does not violate any applicable law or regulation; it does not infringe the intellectual property, privacy, or other rights of any third party; and it is not false, misleading, defamatory, harassing, obscene, or otherwise objectionable.
Content standards. User Content must not contain or promote illegal activity, hate speech, harassment, threats, or discrimination; must not include personal information about third parties without their consent; and must not be used to impersonate any person or entity or to misrepresent your affiliation with any person or entity.
HeyDrew’s rights. HeyDrew reserves the right to review, moderate, remove, or decline to publish any User Content at any time and for any reason, without notice or liability. HeyDrew does not endorse or take responsibility for any User Content submitted by users and is not obligated to monitor User Content.
5. Intellectual Property
HeyDrew’s content. All content, materials, software, technology, tools, methodologies, designs, graphics, text, images, audio, video, and other works made available through HeyDrew’s website and application — including all associated intellectual property rights — are the exclusive property of HeyDrew or its licensors. Nothing in these Terms transfers any ownership interest in HeyDrew’s intellectual property to you. Your access to and use of HeyDrew’s platform does not grant you any right to use HeyDrew’s intellectual property beyond the limited license described in Section 2.
Trademarks. HeyDrew’s name, logo, and any associated product or service names, slogans, and designs are trademarks of HeyDrew. You may not use HeyDrew’s trademarks without our prior written consent. Nothing in these Terms grants you any right to use HeyDrew’s trademarks, trade names, or branding in any manner.
Copyright infringement. If you believe that content available through HeyDrew’s platform infringes your copyright, you may submit a notice to HeyDrew at support@heydrew.com in accordance with the Digital Millennium Copyright Act. Your notice must include: identification of the copyrighted work you believe has been infringed; identification of the specific content and its location on HeyDrew’s platform; your contact information; a statement of good-faith belief that the use is not authorized; and a statement under penalty of perjury that the information is accurate and that you are the copyright owner or authorized to act on their behalf. HeyDrew will review and respond to valid notices in accordance with applicable law.
No reverse engineering. You may not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying structure of any software or technology used to operate HeyDrew’s platform.
6. Third-Party Links & Services
HeyDrew’s website and application may include links to or integrations with third-party websites, applications, and services that HeyDrew does not own or operate. These links and integrations are provided for convenience only. HeyDrew does not control third-party websites or services and is not responsible for their content, accuracy, availability, privacy practices, or security. Accessing third-party websites or services is at your own risk and is subject to the terms and privacy policies of those third parties. The inclusion of any link or integration does not imply HeyDrew’s endorsement or affiliation with the linked party.
If you are referred to a third-party professional service provider through HeyDrew’s platform — such as a legal, financial, or other licensed professional — your engagement with that provider is governed by your agreement with them, not by these Terms. Please see our Engagement Terms of Service and Privacy Policy for more information on how HeyDrew handles third-party referrals and the sharing of your information.
7. App Store Provisions
HeyDrew’s mobile application may be distributed through third-party app stores, including Apple’s App Store and Google Play. Your download and use of our application through these platforms are subject to the applicable platform’s terms of service, in addition to these Terms. The following provisions apply to each platform:
Apple App Store. If you download our application through the Apple App Store, you acknowledge that: these Terms are between you and HeyDrew only, not with Apple Inc. (“Apple”); Apple is not a party to these Terms and has no obligation to provide maintenance or support services for our application; Apple has no warranty obligation with respect to our application; Apple is not responsible for addressing any claims by you or any third party relating to our application or your use of it; and Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you as third-party beneficiaries. In the event of any conflict between these Terms and Apple’s App Store terms, Apple’s App Store terms will govern solely with respect to your use of the App Store platform.
Google Play. If you download our application through Google Play, you acknowledge that: these Terms are between you and HeyDrew only, not with Google LLC (“Google”); Google is not a party to these Terms and bears no responsibility for our application or its content; and your use of the Google Play platform is subject to Google’s terms of service. In the event of any conflict between these Terms and Google’s terms of service, Google’s terms will govern solely with respect to your use of the Google Play platform.
8. Disclaimers
Platform provided as is. HeyDrew’s website and application are provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, HeyDrew and its affiliates, subsidiaries, officers, employees, contractors, and service providers (collectively, the “HeyDrew Parties”) disclaim all warranties of any kind, whether express, implied, or statutory, including without limitation any implied warranty of merchantability, fitness for a particular purpose, title, accuracy, reliability, or non-infringement.
No warranty of accuracy or completeness. HeyDrew makes reasonable efforts to ensure that content available through its website and application is accurate and up to date, but makes no warranty that any content is accurate, complete, current, or free of errors. Content on HeyDrew’s website and application is for informational purposes only and does not constitute professional, legal, tax, financial, or investment advice unless delivered as part of a purchased service under the Engagement Terms of Service.
No warranty of availability. HeyDrew does not warrant that its website or application will be available at all times, uninterrupted, error-free, or free from technical failures, delays, or disruptions. HeyDrew will make reasonable efforts to maintain availability, but cannot guarantee continuous or uninterrupted access.
Third-party content. HeyDrew makes no warranty regarding the accuracy, availability, or suitability of any third-party content, services, or links available through its platform.
Jurisdiction. Some jurisdictions do not permit the exclusion of certain implied warranties. To the extent that such exclusions are not permitted under applicable law, the disclaimers in this section apply to the fullest extent permitted.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE HEYDREW PARTIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF — OR INABILITY TO ACCESS OR USE — HEYDREW’S WEBSITE OR APPLICATION, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, LOSS OF REVENUE, LOSS OF BUSINESS OPPORTUNITY, OR ANY OTHER FINANCIAL OR PERSONAL LOSS, EVEN IF THE HEYDREW PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF THE HEYDREW PARTIES FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF HEYDREW’S WEBSITE OR APPLICATION SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU PAID TO HEYDREW IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, WHICHEVER IS GREATER.
The limitations in this section apply regardless of the theory of liability asserted and regardless of whether any limited remedy fails in its essential purpose. Some jurisdictions do not permit the exclusion or limitation of certain damages; to the extent such limitations are not permitted under applicable law, they apply to the fullest extent permitted.
If you have purchased HeyDrew services, the limitation of liability for those services is governed by the Engagement Terms of Service, not by these Terms.
10. Dispute Resolution
Governing law. These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles.
Informal resolution. If you have a dispute arising out of or relating to these Terms or your use of HeyDrew’s website or application, please contact us first at support@heydrew.com with a description of your concern and the resolution you seek. HeyDrew will make good-faith efforts to resolve the matter informally within thirty (30) days of receiving your notice.
BINDING ARBITRATION. IF INFORMAL RESOLUTION IS UNSUCCESSFUL, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF HEYDREW’S WEBSITE OR APPLICATION SHALL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS THEN-CURRENT COMMERCIAL ARBITRATION RULES. ARBITRATION WILL BE CONDUCTED IN ST. JOHNS COUNTY, FLORIDA, VIRTUALLY, OR AT SUCH OTHER LOCATION AS THE PARTIES MAY MUTUALLY AGREE. THE ARBITRATOR’S DECISION WILL BE FINAL AND BINDING AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION. BY USING HEYDREW’S WEBSITE OR APPLICATION, YOU WAIVE YOUR RIGHT TO A JURY TRIAL WITH RESPECT TO ANY SUCH DISPUTE.
CLASS ACTION WAIVER. ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY ONLY. YOU AGREE THAT YOU MAY NOT PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR TO YOUR USE OF HEYDREW’S WEBSITE OR APPLICATION.
Exceptions. Either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction in St. Johns County, Florida, to prevent irreparable harm pending arbitration. To the maximum extent permitted by applicable law, any claim arising out of or relating to these Terms must be brought within one (1) year of the date the claim arose, or it is permanently barred.
Purchasers. If you have purchased HeyDrew services, the dispute resolution process for those services is governed by the Engagement Terms of Service, which includes additional provisions such as a condition precedent to arbitration and specific arbitration procedures. These Terms govern disputes relating to the use of the website and application only.
11. Changes to These Terms
HeyDrew may update these Terms from time to time to reflect changes to our platform, services, legal requirements, or business practices. The current version is always available at www.heydrew.com/legal/engagement-terms, and the “Last Updated” date at the top reflects the most recent revision. When we make changes that materially affect your rights or obligations, we will provide reasonable notice — such as a prominent notice on our website or an email to registered account holders. Your continued use of HeyDrew’s website or application after an update takes effect constitutes your acceptance of the revised Terms.
12. General Provisions
Entire agreement. These Terms, together with our Privacy Policy, Cookie & Tracking Policy, SMS & Text Messaging Terms, and any other policies referenced herein, constitute the entire agreement between you and HeyDrew regarding your use of our website and application. If you have purchased HeyDrew services, your engagement is also governed by the Engagement Terms of Service.
Severability. If any provision of these Terms is found invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to render it enforceable, or severed if modification is not possible, without affecting the validity or enforceability of the remaining provisions. If the class action waiver in Section 10 is found unenforceable, the arbitration provision in Section 10 shall be void in its entirety.
Waiver. HeyDrew’s failure to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision or any other provision at any time in the future.
Assignment. You may not assign or transfer your rights or obligations under these Terms without HeyDrew’s prior written consent. HeyDrew may assign or transfer these Terms without your consent in connection with a merger, acquisition, asset sale, or corporate restructuring.
Contact us. If you have questions about these Terms or about your use of HeyDrew’s website or application, please contact us by email at support@heydrew.com, by phone at 904-822-5910, or by mail at HeyDrew – 90 Fort Wade Rd., Suite 67, Ponte Vedra, FL 32081.
HeyDrew Website & Application Terms of Use · Confidential